Academy Policies

The standard we operate by

Every player agrees to these policies during registration.

Payment

All sessions are paid at the time of booking. Prices are $100 per afternoon session and $150 for a Monday or Wednesday full day (morning + afternoon). A spot in a session is only held once payment is complete.

Cancellation

Cancellations made at least 24 hours before a session may be moved to another session in the same or following week. Cancellations inside 24 hours are not transferable.

Attendance

Players are expected to arrive warmed up and ready to start on time. Repeated late arrivals affect group placement. Notify the academy in advance if you will be absent.

Make-up sessions

Make-ups are offered at the academy's discretion based on availability in comparable groups. Make-ups do not carry over indefinitely and expire at the end of the following month.

Weather

Sessions may be delayed, shortened or moved due to weather. If a session is cancelled entirely by the academy, players receive a credit toward another session.

Refunds

Paid sessions are non-refundable except where the academy cancels a session outright and no suitable alternative can be arranged.

Player conduct

MHP is a competitive but respectful environment. Full effort, respect for coaches, staff, courts and equipment, and professional behaviour on court are required. Racquet abuse and disrespect toward training partners are not tolerated.

Parent expectations

Parents are welcome to watch. Coaching, instruction or feedback during sessions comes from MHP coaches only. Questions about a player's development are welcome outside of session time.